Legal
Terms of Use
Last updated: September 1, 2026 · version 2.1
This is a courtesy translation. The Portuguese version of these terms is the legally binding one. Read the Portuguese version
There are two documents: one for people who use the platform as a client and another for people who advertise. Choose yours. Both share the same foundation: adults 18 and over only, verified advertisers, discretion on your statement and real reporting channels.
Contents
- Who we are and what the platform is
- Adults 18 and over only
- Your account
- What we verify, and what we do not verify
- Rules of conduct
- Messages and contact
- Premium Content and wallet
- Gifts (when available)
- Payments, discretion and refunds
- Safety and reporting
- Your data and your privacy
- Limits of our liability
- Changes, termination and governing law
- Contact
- Who we are and what you are purchasing
- Age, identity and verification (KYC)
- Independence, consent and protection against exploitation
- Your ad: content, photos and moderation
- The "verified" badge and the verification video
- Plans, payments and discretion
- Premium Content: selling digital content and payouts
- Gifts received (when available)
- Messages, contacts and clients
- Your privacy and your safety
- Suspension, termination and cooperation with authorities
- Limits of our liability
- Changes and governing law
- Contact
Terms of Use for clients · version 2.1, in force since September 1, 2026. Written for plain reading; the version you accept at sign-up is recorded in your account with its date and version number.
1. Who we are and what the platform is
Aco Online ("Platform") is a digital service operated by ACO Serviços Digitais ("we", "us"). The Platform is a classifieds site: it publishes ads from adult companions, verified by us, and gives you tools to find those ads, save favorites, exchange messages and, if you wish, access extra digital content (photos and videos) published by the advertisers themselves.
We are not a party to any contact, meeting, arrangement or payment made between you and an advertiser outside the Platform. We do not broker, do not schedule, do not take commissions and do not take part, in any way, in what happens outside of here. Each advertiser is an independent person who advertises on their own behalf.
These Terms are a contract between you and us. By creating an account or using the Platform, you agree to them and to the Privacy Policy. If you do not agree, do not use the Platform.
2. Adults 18 and over only
The Platform contains content unsuitable for people under 18 and is forbidden to them. By using it, you declare that you are 18 or older and have full legal capacity.
The law forbids relying on a simple self-declaration of age (Lei 15.211/2025, Brazil's digital child protection law, art. 9). For that reason, your age is confirmed through reliable means: at sign-up, by checking your CPF (Brazilian taxpayer number) and date of birth against an official database; without an account, to view 18+ content, through an instant selfie that estimates your age and is discarded right after. We may require additional verification (document and selfie) when there is doubt. Refusing verification limits access to that content.
If we identify that a user is a minor, the account is blocked immediately, the data is handled as the law requires and the competent authorities may be notified.
3. Your account
To use the client features you create an account with an email and password and confirm the email. You are responsible for keeping your password secret and for everything done with your account. Tell us immediately if you suspect misuse.
An account is personal and non-transferable. It is forbidden to create accounts for other people, multiple accounts to get around blocks, or to use false data.
We may refuse sign-ups, request additional verification, suspend or close accounts in case of suspected fraud, abuse, risk to other people's safety or violation of these Terms.
4. What we verify, and what we do not verify
Every advertiser goes through identity and age verification before appearing on the Platform: an official document, proof of life (video selfie) and a check of their data against official databases. Published photos go through automated and human checks to confirm they show the advertiser themselves. The "verified" badge means that, and only that.
We do not verify or guarantee: the advertiser's availability, what they offer or charge, what will be arranged between you, the accuracy of descriptions, prices or schedules, or the behavior of anyone outside the Platform. You use the information in the ads at your own risk.
Reviews and comments are the opinions of other users, not statements by us.
5. Rules of conduct
The Platform exists so adults can meet each other with respect and safety. It is forbidden to:
- harass, threaten, coerce, extort, stalk or keep insisting after a "no";
- attempt contact with someone you believe to be a minor, or engage in any conduct involving minors;
- offer, request or broker any illegal activity, including drugs, exploitation, human trafficking or forced labor;
- record, photograph, screenshot, download or share images, videos, messages, phone numbers or data of an advertiser without their express authorization;
- publish reviews that are fake, offensive, discriminatory or that expose personal data;
- use bots, data scraping, automation or any other means to copy content or bypass technical limits;
- try to discover the real identity, address or routine of an advertiser, or disclose them ("doxxing");
- use the Platform for any commercial purpose not authorized by us in writing.
Violations lead to immediate suspension or banning, loss of balance and paid access without refund when the violation is the cause, and, when there are signs of a crime, notification of the authorities along with the records the law requires us to keep.
6. Messages and contact
Messages exchanged on the Platform are private between you and the advertiser and carry no moderation badge or notice. For the safety of both sides, texts, photos, videos and audio go through an automated analysis that looks only for serious signals: threats or violence, signs of exploitation or human trafficking, and any content involving minors. When the analysis flags a message, the person who receives it sees a discreet card asking whether they want to report it (the other person is not notified) and the message goes into human review, with restricted and logged access, even without a report. Once a violation is confirmed, the responsible account is suspended or banned and, when there are signs of a crime, the facts and records are reported to the authorities. False or malicious reports also violate these Terms.
When you click a contact (WhatsApp, phone), we log the click anonymously for statistics and fraud prevention. Whatever happens from there on is outside the Platform.
7. Premium Content and wallet
Some advertisers publish extra digital content (photos and videos) available through a subscription or one-off payment ("Premium Content"). When you pay, you receive a personal, limited, non-transferable and revocable license to view that content inside the Platform, for the period purchased, with immediate access after confirmation, based on your express consent given at the time of purchase. You acquire no rights over the content and no authorization to copy, download or share it.
Premium Content is the advertiser's own work. We charge a service fee on that payment for hosting, protecting and delivering the digital content. That amount is the only financial relationship that exists on the Platform; it is not connected to, and does not pay for, anything outside of it.
The wallet is a prepaid balance in Brazilian reais, earning no interest, used only inside the Platform. Balance is not redeemable for cash, except where the law requires it (for example, shutdown of the Platform or a proven billing error).
Sharing, leaking or reselling Premium Content violates these Terms and may constitute a crime (art. 218-C of the Código Penal, the Brazilian Criminal Code, and Lei 12.965/2014, Brazil's internet framework law, art. 21). Besides being banned, you are liable for the damage caused to the advertiser.
8. Gifts (when available)
When the feature is available, you may send money, as a gift, to an advertiser, using your wallet balance. A gift is a voluntary gesture on your part: it does not buy, does not reserve, does not prepay and does not refer to any service, meeting, content or commitment, inside or outside the Platform.
The Platform charges no commission and takes no part, in any way, in the gifted amount: no percentage, intermediation fee or remuneration of ours applies to gifts. Only the payment provider's costs, when they exist, may be passed on at cost, itemized.
Gifts have limits per transfer and per period, shown in the panel before confirmation. Because they are voluntary gestures, gifts sent are non-refundable, except for a proven processing error.
Do not use gifts to try to pay for, charge for or condition any service. Signs that the feature is being used as payment for services lead to the suspension of the feature and, depending on the case, of the account.
9. Payments, discretion and refunds
Payments are made by PIX (Brazil's instant payment system) or card, processed by a licensed payment provider. We do not store your full card details. Your statement shows only ACO SERVIÇOS DIGITAIS, a neutral description that does not reveal the nature of the service. This is our discretion policy and it applies to every charge.
Prices are stated in Brazilian reais, with all charges included, before you confirm. As a consumer, you have 7 calendar days, counted from a purchase made over the internet, to withdraw (art. 49 of the Código de Defesa do Consumidor, Brazil's Consumer Protection Code).
For Premium Content, this works as follows: as long as you have not accessed any item of the purchase, the refund within the 7 days is full, automatic and no questions asked, directly through the panel. Once you access the content, the service is considered performed for the part consumed, in line with the consent to immediate access given at purchase: one-off purchases stop being refundable and subscriptions are refunded in proportion to the remaining period. We record, with date and time, the consent and the accesses, and that information serves as proof for both sides.
Charges you do not recognize, wrong amounts or access failures: write to [email protected] with the date and the amount. We reply within 5 business days and, when a refund is due, we refund within 10 business days.
10. Safety and reporting
If you witness or suspect any situation involving a minor, coercion, human trafficking, violence, extortion or non-consensual use of someone's image, report it immediately. You can do this without an account and anonymously through the report form, or by email.
We keep a permanent channel for reports and content removal requests ([email protected] and /report). We review every notification, remove unlawful content when identified and report the facts to the authorities when the law requires it, keeping the necessary records.
Safety tips we publish are general guidance and do not replace your own judgment. In an emergency in Brazil, call 190 (Police) or 100 (the Human Rights hotline).
11. Your data and your privacy
How we use your personal data is explained in the Privacy Policy, which is part of these Terms. In short: we collect the minimum necessary, we do not sell data, we apply discretion to charges and communications and we keep access logs for the period the law requires (6 months, Marco Civil da Internet, Brazil's internet framework law, art. 15), after which they are anonymized or deleted.
You can close your account at any time in the app. Your personal data is anonymized; payment, report and safety records are kept for the legal period, without public identification.
12. Limits of our liability
We do what is reasonable to keep the Platform safe, available and populated by verified advertisers. Even so, the Platform is provided "as is": we do not guarantee uninterrupted operation, results, or the behavior of third parties.
We are not liable for damages arising from contacts, meetings or arrangements made outside the Platform, for decisions you make based on ads, or for failures of third-party services (banks, carriers, providers). Nothing in these Terms removes rights that the Código de Defesa do Consumidor (Brazil's Consumer Protection Code) guarantees you and that cannot be waived.
If we conclude that content or conduct violates the law or these Terms, we may remove it or restrict access without prior notice, preserving the records. You can contest any decision through the contact channels.
13. Changes, termination and governing law
We may update these Terms. Relevant changes are announced at least 15 days in advance by email and in the app; the current version and date are always on this page. Continuing to use the Platform after the effective date means accepting the new version.
We may suspend or shut down the Platform, in whole or in part, with reasonable prior notice, refunding amounts paid for periods not used.
These Terms are governed by Brazilian law. For consumers, the courts of your place of residence apply, as guaranteed by the Código de Defesa do Consumidor. If any clause is found invalid, the others remain in force.
14. Contact
Questions about these Terms: [email protected]. Personal data: [email protected]. Reports and content removal: [email protected]. Authorities and legal requests: [email protected]. The company's full identification is at the end of this page and is provided to anyone who requests it through the channels above.
Terms of Use for advertisers · version 2.1, in force since September 1, 2026. Written for plain reading; the version you accept at sign-up is recorded in your account with its date and version number.
1. Who we are and what you are purchasing
Aco Online ("Platform") is operated by ACO Serviços Digitais ("we", "us"). These Terms govern the relationship between us and you, an adult who publishes a companion ad on the Platform ("Advertiser").
What you purchase is advertising space and digital tools: the publication of your ad, its display in searches, the management panel, messaging, statistics and, if you wish, the sale of digital content (photos and videos) to subscribing clients. That is all. We sell visibility and technology for a fixed price, per period, and nothing beyond that.
We do not broker, schedule, negotiate, charge or receive any part of what you arrange, do or receive outside the Platform. You are independent, work on your own behalf, set your own conditions and keep 100% of what you earn outside of here. No plan, fee or amount paid to us depends on, varies with or is calculated based on that. This separation is the foundation of our service and cannot be changed by verbal arrangement, message or practice.
By creating your account you agree to these Terms and to the Privacy Policy. If you do not agree, do not advertise.
2. Age, identity and verification (KYC)
Only people who are at least 18 years old, fully capable, advertising of their own free will and in their own name may publish. Before any ad becomes visible you go through mandatory verification: an official photo ID (RG, CNH or passport; RG and CNH are Brazilian identity documents), proof of life (video selfie), biometric comparison between the document and you, and a check of your CPF, name and date of birth against official databases. The process is run with specialized providers and reviewed by our team when necessary.
You expressly authorize this processing of biometric and document data for the purposes of proving identity and age, preventing fraud and complying with the law (the LGPD, Brazil's data protection law, art. 11, and Lei 15.211/2025). Without this authorization it is not possible to advertise. The details on storage and retention are in the Privacy Policy.
Verification is not a formality: accounts using someone else's document, a false age, deepfakes or any manipulation are permanently closed, the facts are recorded and reported to the authorities.
We may request a new verification at any time (for example, when new photos do not match the verified face, after a report, or due to regulatory requirements).
3. Independence, consent and protection against exploitation
By advertising you declare that: you act of your own free will; you are not being coerced, threatened, deceived or exploited by anyone; nobody controls your account, your contacts or your earnings; and you do not pay third parties for the right to advertise.
It is strictly forbidden to: advertise on behalf of another person; manage accounts belonging to several people; hand over access to your account; publish an ad of a minor (a crime under art. 218-B of the Código Penal, the Brazilian Criminal Code, and Lei 8.069/1990, Brazil's child protection statute); or use the Platform for human trafficking, sexual exploitation, grooming or any form of exploitation (art. 149-A and arts. 227 to 230 of the Código Penal).
If you are being exploited or know someone in that situation, ask for help: Disque 100 (Brazil's Human Rights hotline), 180 (Brazil's helpline for women) or talk to us in confidence at [email protected]. We do not punish victims: we block the exploiter, preserve evidence and alert the authorities.
Our systems and our team actively look for signs of exploitation (the same photo/phone across different accounts, identical texts, access to several accounts from the same device, reports). Accounts showing these signs are suspended pending investigation.
4. Your ad: content, photos and moderation
You are solely responsible for what you publish: texts, photos, videos, listed services, prices, locations and hours. By publishing, you declare that you are the person depicted, that you hold the rights to the material and that it is current and truthful.
Every photo and video goes through automated moderation (comparison with your verified face, detection of forbidden content and of AI manipulation) and, when necessary, human review, before becoming public. Media that does not show you, shows someone else, is AI-generated or belongs to third parties is rejected. Explicit nudity may be restricted to the Premium area (visible only to verified, paying clients); the rule in force is shown in the panel at upload time.
The following is forbidden in your ad: any reference to minors, illegal substances, illegal services or non-consensual violence; language that misleads about who you are; third-party data; links leading outside the Platform that get around our safety rules; and content that violates other people's rights (image, trademark, privacy).
You grant us, for as long as the ad is published, a free, non-exclusive, worldwide license to host, reproduce, adapt (thumbnails, crops, watermark), display and moderate the content within the Platform and in search previews. You can end the license by removing the content; backup copies and moderation records are kept for the legal period.
We may reject, hide or remove content and adjust the ad's category without notice when there is a violation of these Terms, a substantiated report or an order from an authority. You can appeal any decision through the panel or through support, and we reply in writing.
5. The "verified" badge and the verification video
The "verified" badge tells clients that your identity and age have been proven by us and that your photos have been checked against your face. It says nothing about services, availability or prices. Using the badge outside the Platform or in a misleading way is forbidden.
If you submit a short verification video for display in your ad, it goes through the same process and is visible only inside the Platform, with download protection.
6. Plans, payments and discretion
Publishing requires an active plan, which includes the free plan, available at no cost after approval in identity verification. Paid plans have a fixed price, in Brazilian reais, per period (for example, 30 days), with the features described on the plans page at the time of purchase. Payment is by PIX or card, processed by a licensed provider; the plan activates automatically once payment is confirmed.
Your statement shows only ACO SERVIÇOS DIGITAIS, a neutral description that does not reveal the nature of the service. Email, push and WhatsApp communications use neutral language and you control the channels in the panel.
Renewal: the plan does not renew by itself without your action; we notify you before it expires and you renew whenever you want. When it expires, the ad leaves the search results (your data and photos remain stored and you can come back at any time).
Boosts are one-off purchases of position in the listings, for a fixed period, with no automatic renewal. The same boost purchased again adds to the end of the current one; different boosts run in parallel. There is no credit or conversion between boosts or between a boost and a plan. The 7-day cooling-off right applies, with a refund proportional to the period not yet run.
Cooling-off: you have 7 calendar days after purchase to withdraw and receive the amount back through the same method (CDC, Brazil's Consumer Protection Code, art. 49). If the ad has already been published within that period, the refund is proportional to the unused days. Beyond that, there is no refund for withdrawal, nor for suspension caused by a violation of these Terms.
Billing errors, duplicate charges or payment without activation: contact support with the date and the amount; we resolve it within 5 business days.
7. Premium Content: selling digital content and payouts
You may publish exclusive photos and videos ("Premium Content") that clients access through a subscription or one-off payment. In doing so, you are licensing digital content of your own authorship; we host it, protect it (restricted access, watermark, download blocking) and deliver it to the paying client.
On each sale of Premium Content we retain a service fee, stated in the panel before you enable the feature; that fee pays exclusively for hosting, protecting and delivering the digital content. The remainder is credited to your balance and can be withdrawn by PIX to the key linked to your verified CPF (never a third party's), subject to the minimum withdrawal amount and the timeframes shown in the panel. This is the only financial transfer the Platform takes part in and it relates exclusively to the digital content.
Premium Content follows the same moderation rules as the ad: only you, no third parties, no minors, no non-consensual violence, no illegal content. You warrant that you hold all rights to the material and that anyone else who appears is an adult and has consented in writing.
Credited amounts may be withheld while a fraud investigation, a chargeback or a substantiated report is pending, and cancelled if the sale is reversed.
To receive amounts, a sub-account may be created in your name with our payment provider, using the data confirmed in your identity verification. By enabling payouts, you accept the provider's terms applicable to the sub-account and take on a duty of confidentiality over the operational conditions you learn through it. Without an active sub-account, the payout features are unavailable.
8. Gifts received (when available)
When the feature is available, clients may send money gifts to you, through the wallet. A gift is a voluntary gesture by the client, detached from any service, meeting, content or commitment, and cannot be used as a charge, a security deposit or an advance for anything.
The Platform takes no share, commission or remuneration on gifts; only the payment provider's costs may be passed on at cost, itemized. Credited gifts become part of your balance and follow the same withdrawal rules: the PIX key of your verified CPF, the minimum amount and the timeframes in the panel.
Making your services conditional on receiving a gift, or using gifts to simulate payment for a service, violates these Terms and leads to the suspension of the feature and, depending on the case, of the account.
9. Messages, contacts and clients
Clients can send messages through the Platform and click the contacts you choose to display (WhatsApp, phone). You decide what to display. Conversations are private and carry no moderation badge; texts, photos, videos and audio go through an automated analysis that looks only for serious signals: threats or violence, signs of exploitation or trafficking, and content involving minors. A flagged message shows the person who receives it a discreet card to report it (the other person is not notified) and goes into human review with restricted, logged access, even without a report. Once a violation is confirmed, the responsible account is suspended or banned and the facts may be reported to the authorities. If a client threatens or coerces you, use the card or the report channel: we preserve the evidence.
It is forbidden to use messaging for spam, scams, misleading advance charges, requests for third-party data or any illegal conduct. Reports about clients are investigated with a right of reply.
We may display reviews from verified clients; you can reply publicly and request the removal of reviews that violate the rules (offensive language, personal data, false content).
10. Your privacy and your safety
Your legal name, CPF, document, biometrics and address never appear in the ad and are never given to clients. Clients see only what you publish. Your location is shown approximately (city/neighborhood), never exactly.
You can pause your ad at any time, hide yourself from searches (discreet mode), turn on "do not index me" for external search engines and close your account. When you close it, your ad goes offline immediately, your personal data is anonymized and what the law requires us to keep (access logs for 6 months, payments, reports, age verification) stays in restricted storage for the legal period.
Misuse of your images by third parties (inside or outside the Platform): notify [email protected]. We remove copies inside the Platform and provide the records you need to act against the person responsible (Lei 12.965/2014, Brazil's internet framework law, art. 21; Código Penal, art. 218-C).
11. Suspension, termination and cooperation with authorities
We may suspend or close your account, with or without notice, in case of: signs of being underage or of a false identity; suspected exploitation or trafficking; illegal content; payment fraud or chargebacks; repeated violation of these rules; or an order from an authority. During a precautionary suspension, the balance is withheld until the investigation ends.
We comply with court orders and lawful requests from Brazilian authorities and keep the records the law requires. When there are signs of crimes against minors, exploitation or human trafficking, we notify the authorities on our own initiative, as the law requires. We do not tell anyone the simple fact that you advertise.
You can close your account at any time through the panel. Unused plan amounts follow the cooling-off policy; Premium Content balance is paid out normally, after the usual checks.
12. Limits of our liability
We deliver technology, verification and visibility with diligence. The Platform is provided "as is": we do not guarantee contact volume, revenue, search ranking or uninterrupted operation. We are not liable for the conduct of clients or third parties, for contacts and meetings outside the Platform, or for failures of third-party services (banks, carriers, providers).
You are responsible for the tax and legal obligations of your activity and for keeping your contact and payout details correct.
Our liability, where it exists, is limited to the amount you paid us in the 12 months before the event, except in cases of willful misconduct or where the law provides otherwise. Nothing here removes rights that cannot be waived under the law.
13. Changes and governing law
We may update these Terms and the content rules. Relevant changes are announced at least 15 days in advance by email and in the panel; the current version stays on this page. Continuing to advertise after the effective date means accepting the new version. If you do not agree, you can close your account and request a proportional refund of the current plan.
These Terms are governed by Brazilian law. For consumer matters, the courts of your place of residence in Brazil apply; for all other matters, the courts of the Judicial District of São Paulo/SP, unless the law provides otherwise.
14. Contact
Support and plans: [email protected]. Personal data and LGPD rights: [email protected]. Reports, exploitation and misuse of images: [email protected] (confidentiality guaranteed). Authorities and legal requests: [email protected]. The company's full identification is at the end of this page and is provided at checkout and to anyone who requests it.